Refund policy

Refund & Return Policy

Every Restrive order is checked before it ships. If something isn't right, we'll make it right.

Damaged, defective or wrong item – we've got you

If your item arrives damaged, has a manufacturing defect, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or issue a full refund – your choice. You won't pay for any return shipping, and in many cases you won't need to send the item back at all.

Change of mind

Because our wraps, braces and straps are worn directly on the body, we can only accept change-of-mind returns for items that are unopened, unused and in their original sealed packaging, requested within 7 days of delivery. Return shipping for change-of-mind returns is paid by the customer. Items that have been worn, washed or removed from their packaging can't be returned for change of mind, for hygiene reasons.

Choosing the right size

For sized items (like the hinged knee brace), please check the size guide on the product page before ordering. If you're on the line between sizes, choose the larger size. Not sure? Email us before you order and we'll help you choose.

How to request a return or replacement

Email support@novvexxa.com with your order number, what's wrong and a photo. We reply within 1–2 business days with the next steps. Please don't send items back without contacting us first – returns sent without approval can't be processed.